Draft for review — please read carefully and confirm or amend before relying on this page.
Last updated: 16 July 2026
We want every person who contacts Veridian to feel listened to and well treated. If something has gone wrong, please tell us — we take every complaint seriously.
How to complain
Contact us by email at contact@veridian-consultants.co.uk with “Complaint” in the subject line, by phone on 020 3355 8873, or in writing to Veridian, 20 Chrisp Street, London, E14 6LL. Please include your name, contact details and what has happened.
What happens next
We will acknowledge your complaint within three working days, investigate it fully, and aim to give you a final response within fourteen working days. If we need longer, we’ll explain why and keep you updated.
Complaints about a partner
If your complaint concerns one of the specialist partners we introduced you to, we’ll help you raise it with them directly — regulated firms operate their own complaints procedures, and you may also have the right to escalate to the relevant ombudsman or regulator.